Email integration
Gmail in your venue CRM: every email linked to its event
Connect your Gmail inbox, individual or shared, in two minutes. You send and receive from Joinways, and each exchange stays attached to the right inquiry, the right client, the right event.
2-minute OAuth setup
You authorize access with your Google account. No password handed over, no IT needed.
Two-way sync
An email sent from Joinways appears in your Gmail sent folder. A received email lands on the right record.
Individual or shared inbox
Each team member connects their own mailbox. The venue's inquiry address is connected once, by Google sign-in or, for a Google Group, by forwarding.
What the Gmail integration does
Your emails stay in your Gmail mailbox. Joinways files each one on the inquiry or event it belongs to.
Conversations attached to events
Every thread is linked to its inquiry and its event. When a client writes back three weeks later, the full history is already on their record.
New inquiries detected
An email asking about a date or a room becomes an inquiry in Joinways, with the venue, date and headcount already extracted.
Send without switching tabs
You reply from Joinways with your own address. Recipients see a normal Gmail email; your team sees it filed on the event.
At a glance
- Category
- Availability
- Available
- Setup time
- About 2 minutes
- Who can connect
- Each member (own mailbox); an owner or admin (inquiry address)
- What flows where
- Your mailbox: two-way. Inquiry address: incoming only
- Updates
- Real time, through Gmail push notifications
- Needed on the tool's side
- A Gmail or Google Workspace account with its own sign-in
- Built by
- Joinways (native integration)
Before you start
- A Gmail or Google Workspace account you can sign in to with Google.
- To connect the venue's inquiry address: an owner or admin role in your Joinways workspace.
- For a Google Group or alias with no sign-in of its own: access to its settings to set up forwarding.
What syncs with Gmail
- Emails received and sent from the connected mailbox, attachments included
- Threads, attached to the inquiry and event they concern
- Emails sent from Joinways, visible in your Gmail sent folder
- Inquiries detected in incoming emails, with date, headcount and venue extracted
- Several mailboxes per workspace: individual and shared (contact@, events@)
- Two modes: full sync, or plain forwarding of incoming email
Security and access
- Your own mailbox: Joinways asks Google to read your email and to send from your address.
- The inquiry address is connected read-only: Joinways reads new emails and never sends from it.
- Calendar access is included so you can import your existing bookings once, when you choose to.
- Access tokens are stored encrypted. Joinways never sees your Google password.
- Disconnecting in Joinways deletes the stored tokens. You can also remove access from your Google account.
- If Google cuts access, Joinways notifies you in the app to reconnect.
What it does not do
- A Google Group or alias cannot be connected by Google sign-in: its inquiries arrive through forwarding.
- New inquiries come from the inquiry address. Your own mailbox files emails on existing clients and events.
- The read-only inquiry connection cannot send: replies go out from a mailbox connected for sending.
- Spam, trash and drafts are never synced.
How to connect Gmail to Joinways
The connection uses Google OAuth. Nothing to install, and you can disconnect at any time from your workspace settings.
- 1
Open your integration settings
In Joinways, go to Settings, then Integrations, and choose Gmail.
- 2
Authorize with Google
Sign in with the Google account of the mailbox to connect. Joinways stores no password.
- 3
Pick the sync mode
Connect your own mailbox from the Personal tab to send and receive. Owners and admins connect the venue's inquiry address from Lead sources, by Google sign-in or by forwarding.
- 4
Work from Joinways
Emails start attaching to the right inquiries and events. You send and receive without leaving the platform.
Where it helps day to day
The follow-up that lands during vacation
A client replies to a proposal while your colleague is away. The thread is on the event's record: anyone picks up the conversation with full context, no forwarded emails.
The inquiry buried under newsletters
A request for a 40-person offsite hits contact@ on a Saturday. Monday morning it is already an inquiry in Joinways, details filled in, not on page 3 of the inbox.
One address for the whole team
Your info@ address has its own Google login. One person connects it and shares it with the team: everyone sends proposals and replies from info@, each with their own Joinways login.
Why connect Gmail to your event venue software?
A venue's inbox is where deals are won and lost: the first inquiry, the follow-ups, the change requests all arrive by email. When that history lives only in Gmail, whoever answers has to rebuild the context by searching threads, and a colleague covering for them starts from nothing. Connecting Gmail gives the whole team the same view: every email filed on the client and the event it belongs to.
The connection runs on Google OAuth, takes about two minutes, and changes nothing in how you use Gmail day to day. Your messages stay in your mailbox, your sent emails in your sent folder. Joinways adds the layer Gmail does not have: the link between an email and the event it is about.
And without the Gmail integration?
Inquiries get handled in Gmail, the calendar and the CRM separately: everyone retypes what the other tool already knows, and important threads depend on the memory of whoever read them.
The worst case is an inquiry that never got an answer because it sat in a mailbox nobody checked that day.
