Contacts and companies
Last year's offsite client is back, with their whole history
Your contacts and companies in one place. See their full event history, add notes, and never ask "have we worked with them before?" again.
Contact database
Names, emails, and phone numbers, all linked to companies and events.
Company profiles
Its contacts, events, and revenue on one profile.
Company details from the domain
Enter the website address, and Joinways adds the logo, industry, and size.
Activity timeline
Full audit trail of who changed what, when.
Saved views
Save custom filters and sort orders for instant access.
Import & export
Bring in contacts, companies, and past events from CSV or Excel, and export anytime.
Every client, with their full history
Contacts and companies are linked to their events, their proposals, and your conversations. When a client calls, you already know what they have held at your venue.
Everyone you work with, in one place
See every contact's company, event history, and notes at a glance, without digging through emails.
- Complete profiles
- Event history
- Activity timeline
Company profiles that build themselves
Enter the domain and the logo, industry, and size are filled in. The profile then gathers the company's contacts, events, and revenue.
- Filled in from the domain
- Linked contacts
- Revenue tracking
One company, several people who book
At a large account, several people write to you: the executive assistant, HR, the agency. It all ties back to the same company, and each person keeps their own profile.
The assistant who books for three executives
Their profile shows what they booked, for whom, and at what price.
Several contacts on the same event
The person who books, the one who approves the budget, accounts payable who pays: all on the same event.
One account, its whole history
The company profile gathers every event it has held with you, across all your venues, with total revenue.
What changes day to day
Four everyday situations at a venue, and what client history changes in each.
A regular calls back
Their profile shows past events, preferred spaces, and average budget, so there is nothing to ask again.
Spot critical client notes
Allergies, wheelchair access, past complaints: your team's notes show as soon as you open the contact.
Recognize agency partners
Each agency's profile counts the events it brought you this year.
A client returns years later
Three years on, their menus, vendors, and special requests are still on their profile.
Frequently asked questions
What is a CRM for event venues?
It's a client database that thinks like a venue: contacts and companies linked to events, proposals, and conversations. Open a profile and you see what this client has hosted with you, what they spent, and what they liked, not just an email and a phone number.
Profiles build themselves, with no manual entry. Contact details arrive with the inquiry, company details are filled in from the domain, and the history updates with every event. The CRM stays accurate without anyone having to maintain it.
That's what changes for a returning client: the regular is recognized from the first call, and you know what each partner agency brings in. The allergy noted two years ago resurfaces on event day.
What is on a contact profile?
Name, email, phone, linked company, every event they've held with its dates and status, internal notes, and the activity history.
How does company enrichment work?
Enter a domain and the logo, industry, and size are pulled in instantly. The profile also shows every contact, every event, and all the revenue linked to that company.
Can I import my existing contacts?
Yes: contacts, companies, and past events, from a CSV or Excel file, with a preview before anything is imported. Duplicates are skipped, never overwritten. You can also export your data at any time.
Do profiles fill themselves in?
Mostly, yes. Contact details arrive with the inquiry, company profiles build themselves from the domain, and the event history updates on its own.
Show 8 more questions
How do I spot critical notes, like an allergy?
Every note your team adds is visible the moment you open the profile: allergies, access needs, VIP preferences, past complaints. Nothing catches the team off guard on the day.
Can I save my filters and sorts?
Yes. Saved views keep your custom filters and sort orders, so you're one click from your partner agencies, your regulars, or your top clients.
How is Joinways different from a generic CRM?
A generic CRM tracks abstract opportunities; Joinways thinks in inquiries, events, spaces, and dates. The client profile shows past bookings, proposals, and conversations, with nothing to configure to make it fit events.
Can I track revenue per client or per company?
Yes. Every company profile shows the events hosted and the total revenue attached. You can spot your best clients and the agencies that bring you the most events over the year.
What happens when a client comes back years later?
Their history is intact: past events, proposals, notes, preferences. You pick the conversation up where it left off.
Where is my clients' data hosted?
In the European Union, in Paris. Joinways acts as a data processor under the GDPR, and a data processing agreement (DPA) is available on request. The details of access controls, encryption, and sub-processors are published on our Security page.
A client asks me to delete their data. How do I do it?
You can delete a contact profile directly in Joinways, and export your data to CSV at any time, whether to answer an access request or to switch tools.
Can I manage my vendors (caterer, DJ, florist)?
Yes. Each venue keeps its own vendor directory in its BEO settings: name, role, phone, email. On an event, you add a vendor from the directory to the BEO and they get a link to their part, which they confirm in one click. Their page lists their upcoming and past events and their invoices, which you send on to your accounting.