Know your clients. Build lasting relationships.
Your contacts and companies in one place. See their full event history, add notes, and never ask "have we worked with them before?" again.
Contact Database
Names, emails and phone numbers, all linked to companies and events.
Company Profiles
Enriched with logo, industry and size straight from the domain.
Automatic enrichment
Enter a domain and the company details fill in on their own.
Activity Timeline
Full audit trail of who changed what, when.
Saved Views
Save custom filters and sort orders for instant access.
Import & Export
Bring your existing contacts in CSV, or export anytime.
Everyone you work with, in one place
No more searching through emails. See every contact's company, event history, and notes at a glance.
Complete profiles
Name, email, phone, linked company — all the basics, always to hand.
Event history
Every event they've organized, with dates and status.
Activity timeline
Full audit trail: who changed what, when.
A wedding is not a company
Mr and Mrs Durand have no website to enrich. Their profile builds differently: from what they asked you, visited, signed. One event can carry several contacts, the two spouses, a parent who pays, a wedding planner, and each keeps their own profile.
A profile without a company
Name, email, phone, events, notes: a contact profile works perfectly well without an attached company. Nothing to make up, nothing left blank.
Several contacts on the same event
The couple, the person who pays, the wedding planner: you attach several contacts to the same event. You write to the right person the first time.
Wedding planners count double
A planner brings you several weddings a year. Their profile shows the events they brought you and the revenue that came with them, just like an agency.
Company profiles that build themselves
Enter a domain and the logo, industry and size fill in automatically. You see every contact, every event and all the revenue tied to that company.
Automatic enrichment
Logo, industry and company size, pulled from the domain instantly.
Linked contacts
See everyone from that company in one view.
Revenue tracking
Total events and revenue at a glance.
What changes when you know your clients
The conversations you can have once their full history is in front of you.
A regular calls back
Before you even say hello, you see their complete history: past events, preferred spaces, usual guest count, average budget. No more awkward "remind me who you are?" moments. Start the conversation where it actually matters.
Spot critical client notes
Severe allergies, wheelchair access, VIP preferences, past complaints — every note your team has ever added is visible the moment you open a contact. No surprises on the day, no forgotten details.
Recognize agency partners
See exactly how many events each agency has brought you this year. Negotiated rates, preferred vendors and booking patterns are all tracked, so you can reward loyal partners and spot your best referral sources.
Client returns after years
Even if it's been three years, their full history is intact: past menus, vendors they loved, special requests, pricing. Pick up exactly where you left off and make them feel remembered, not treated like a stranger.
What is a CRM for event venues?
It's a client database that thinks like a venue: contacts and companies linked to events, quotes and conversations. Open a record and you see what this client has hosted with you, what they spent and what they liked — not just an email and a phone number.
Records build themselves, with no manual entry. Contact details arrive with the inquiry, companies are enriched from their domain, and the history updates with every event. The CRM stays accurate precisely because nobody has to fill it in.
That's what changes for a returning client: the regular is recognized from the first call, the partner agency is valued properly, and the allergy noted two years ago resurfaces on the day.
How the client history builds itself
- 01
The inquiry creates the record
First message, first contact — the record is created with the inquiry, contact details included.
- 02
The company gets enriched
Logo, industry and size are pulled from the domain, and contacts from the same company are linked together.
- 03
Every event adds to it
Quotes, emails, notes and events attach themselves to the record as the team works.
- 04
The client comes back
You open the record: the whole history is there. The conversation picks up where it left off.
Why not a generic CRM?
A generic CRM can track opportunities, but not private-hire bookings. It knows nothing about spaces, holds, function sheets or deposits. Getting it anywhere near your day-to-day means a long configuration project, and then the maintenance that follows.
Joinways comes with the business built in: hold and confirmation statuses, a calendar per space, quotes linked to client records. Your team is using it in the first week, with no integration project.