Know your clients. Build lasting relationships.
Your contacts and companies in one place. See their full event history, add notes, and never ask 'have we worked with them before?' again.
Contact Database
Names, emails, phones—linked to companies and events.
Company Profiles
Enriched with logo, industry, and size from domain.
Automatic enrichment
Enter a domain, get company data filled in automatically.
Activity Timeline
Full audit trail of who changed what, when.
Saved Views
Save custom filters and sort orders for instant access.
Import & Export
Bring your existing contacts in CSV, or export anytime.
Everyone you work with, in one place
No more searching through emails. See every contact's company, event history, and notes at a glance.
Complete profiles
Name, email, phone, company link—all the basics, always accessible.
Event history
Every event they've organized, with dates and status.
Activity timeline
Full audit trail—who changed what, when.
Company profiles that build themselves
Enter a domain. Get logo, industry, size — filled in automatically. See all contacts, events, and revenue from that company.
Automatic enrichment
Logo, industry, company size—fetched from the domain instantly.
Linked contacts
See everyone from that company in one view.
Revenue tracking
Total events and revenue at a glance.
What changes when you know your clients
Real conversations you'll have when you have their full history.
A regular calls back
Before you even say hello, you see their complete history: past events, preferred venues, usual guest count, and average budget. No more awkward 'remind me who you are?' moments. Start the conversation where it matters.
Spot critical client notes
Severe allergies, wheelchair access requirements, VIP preferences, past complaints — every note your team has ever added is visible the moment you open a contact. No surprises on event day, no forgotten details.
Recognize agency partners
See exactly how many events each agency has brought you this year. Their negotiated rates, preferred vendors, and booking patterns are all tracked. Reward loyal partners, identify your best referral sources.
Client returns after years
Even if it has been 3 years, their full history is intact: past menus, vendors they loved, special requests, pricing. Pick up exactly where you left off. Make them feel remembered, not like a new inquiry.
What is a CRM for event venues?
It is a client database that thinks like a venue: contacts and companies linked to events, quotes, and conversations. Opening a record means seeing what this client has hosted with you, what they spent, and what they liked — not just an email and a phone number.
Records build themselves without manual entry. Contact details arrive with inquiries, companies are enriched from their domain, and the history updates with every event. The CRM stays accurate because nobody has to fill it in.
That is what changes a returning client: the regular is recognized from the first call, the partner agency is measured at its true value, the allergy noted two years ago resurfaces on event day.
How the client history builds itself
- 01
The inquiry creates the record
First message, first contact: the record is born with the inquiry, contact details included.
- 02
The company gets enriched
Logo, industry, size: pulled from the domain. Contacts from the same company are linked.
- 03
Every event adds to it
Quotes, emails, notes, and events attach to the record as the team works.
- 04
The client comes back
You open the record: the whole history is there. The conversation picks up where it left off.
Why not a generic CRM?
A generic CRM can track opportunities, not private-hire bookings. It knows nothing about spaces, holds, function sheets, or deposits. Getting it close to your day-to-day would take a long configuration project — then maintenance.
Joinways comes with the trade built in: hold and confirmation statuses, a calendar per space, quotes linked to client records. Your team uses it from the first week, with no integration project.
Frequently asked questions about contacts and companies
What is on a contact record?
How does company enrichment work?
Can I import my existing contacts?
Do records fill themselves in?
How do I spot critical notes, like an allergy?
Can I save my filters and sorts?
How is Joinways different from a generic CRM?
Can I track revenue per client or per company?
What happens when a client comes back years later?
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Stop losing client history in emails
One place for contacts and companies. Accessible to your whole team, always up to date.