Aircall calls, filed on the right client record
A booking discussed on the phone should not vanish when the call ends. With Aircall connected, every call is linked to the right record, transcript included, next to your emails.
Calls linked automatically
Incoming calls match the caller to the contact and land on their record, with the events they concern.
Transcripts kept
What was said on the phone joins the written history. No more relying on sticky notes after a call.
Caller context on screen
When the phone rings, Joinways shows who is calling and their history, before you pick up.
What the Aircall integration does, concretely
Phone is where details get decided. The integration makes those decisions part of the record instead of memories.
One history, calls included
Emails, WhatsApp and now calls: the client record shows every exchange, whatever the channel, in order.
Answer prepared
The caller's record opens as the phone rings: their events, quotes and last messages, so the conversation starts informed.
Transcript on the event
The call transcript is kept with the record, so what was agreed by phone can be checked instead of remembered.
What syncs with Aircall
- Incoming calls, matched to the contact by phone number
- Transcripts, kept on the client record
- The caller's record, opened as the phone rings
- Calls, inserted in the same timeline as emails and messages
- Settings à la carte: screen-pop, outbound call transcription, automatic inquiry creation
How to connect Aircall to Joinways
The connection links your Aircall account to your Joinways workspace in a few minutes.
- 1
Open your integration settings
In Joinways, go to Settings, then Integrations, and choose Aircall.
- 2
Authorize with Aircall
Sign in to your Aircall account and grant access. No password stored in Joinways.
- 3
Map your agents
Match Aircall users to Joinways members, and pick your options: screen-pop, outbound call transcription.
- 4
Take calls with context
Calls start attaching to client records, with the caller's history shown when the phone rings.
Two situations where it changes the day
"Just a small detail" that changes everything
The client calls to shift the setup by an hour. The call is transcribed on the event's record: the day-of team works from the right information, not from a memory.
Picking up already briefed
The phone rings, the record opens: quote awaiting signature, last email three days ago. You know why they are calling before you say hello.
Why connect your venue phone line to Joinways?
The phone is where event details actually get settled: final headcount, setup time, that dietary constraint mentioned in passing. None of it is written anywhere unless someone types it up after the call, and under pressure nobody does. The result is a client record that tells half the story.
With Aircall connected, calls become records: linked to the right contact, transcribed, sitting in the same timeline as emails and messages. The team member who takes the next call, or writes the next quote, reads what was agreed instead of asking the client to repeat it.
And without the Aircall integration?
What is said on the phone exists only in the head of whoever picked up, or on a sticky note. The client record tells half the story, the written half.
And the phone is precisely where the painful details get settled: headcounts, times, constraints. Losing them means asking the client again, or finding out on event day.
