Telephony integration
Aircall calls, filed on the right client record
A booking discussed on the phone should not vanish when the call ends. With Aircall connected, every call is linked to the right record, transcript included, next to your emails.
Calls linked automatically
Incoming calls are matched to the contact by phone number, and recorded calls land on their record, with the event they concern.
Transcripts kept
What was said on the phone joins the written history, next to the emails.
Caller context on screen
When a known contact calls and Joinways is open, it shows who is on the line and the event in progress as soon as you answer.
What the Aircall integration does
Calls join the client record with their transcript, so what was decided by phone is written down.
One history, calls included
Emails, WhatsApp and now calls: the client record shows every exchange, whatever the channel, in order.
Answer prepared
As soon as you answer, Joinways shows the caller, their company and the event in progress, with a link to the record. Notes typed during the call are filed on it.
Transcript on the event
The call transcript is kept with the record, so anyone can check what was agreed by phone.
At a glance
- Category
- Telephony
- Availability
- Available
- Setup time
- About 5 minutes
- Who can connect
- A workspace owner or admin, for the whole team
- What flows where
- One-way: calls and recordings come in from Aircall
- Updates
- Live during the call, transcript once the recording is ready
- Needed on the tool's side
- An Aircall account with call recording turned on
- Built by
- Joinways (native integration)
Before you start
- An Aircall account you can sign in to, to authorize Joinways.
- Call recording turned on in Aircall for the lines you want transcribed. Without a recording, there is no transcript.
- Aircall users and Joinways members with the same email address, so each call is attributed to the right person.
- Joinways open in a browser tab to see the caller's details once you answer.
What syncs with Aircall
- Incoming calls, matched to the contact by phone number
- Transcripts, kept on the client record
- The caller's details, on screen as soon as you answer
- Calls, inserted in the same timeline as emails and messages
- Settings you choose: screen-pop, outbound call transcription, automatic inquiry creation
Security and access
- Access goes through Aircall's sign-in (OAuth). No Aircall password is typed into Joinways.
- Joinways registers one webhook in your Aircall account, for calls starting, being answered, ending and their recordings.
- Each call notification is checked against a secret unique to your workspace.
- Recordings are fetched to produce the transcript. Tokens and the webhook secret are stored encrypted.
- Disconnecting removes the webhook from Aircall. Calls already filed stay in the history.
What it does not do
- It does not place calls: the call button opens your default phone app, such as the Aircall app.
- It does not transcribe calls without a recording, nor outbound calls unless you turn that option on.
- The caller panel appears in an open Joinways tab, not inside the Aircall app.
- It does not create an inquiry for follow-up calls: they are filed on the existing contact or event.
How to connect Aircall to Joinways
The connection links your Aircall account to your Joinways workspace in a few minutes.
- 1
Open your integration settings
In Joinways, go to Settings, then Integrations, and choose Aircall.
- 2
Authorize with Aircall
Sign in to your Aircall account and grant access. No password stored in Joinways.
- 3
Check your options
Aircall users are matched to Joinways members by email. Choose your options: caller panel, outbound call transcription, automatic inquiry creation.
- 4
Take calls with context
Calls start attaching to client records, and the caller's details show on screen as soon as you answer.
Where it helps day to day
The setup time changed by phone
The client calls to shift the setup by an hour. The call is transcribed on the event's record, so the day-of team has the new time.
Picking up already briefed
You answer, the caller's name and the event in progress show up, with a link to the record. You type your notes during the call, they are filed on it.
The unknown number that is a new booking
Someone you have never spoken to calls about a team offsite in March. After the call, the inquiry is created from the transcript, with the caller's number attached.
Why connect your venue phone line to Joinways?
The phone is where event details actually get settled: final headcount, setup time, that dietary constraint mentioned in passing. None of it is written anywhere unless someone types it up after the call, and under pressure nobody does, so the client record only tells half the story.
With Aircall connected, calls become records: linked to the right contact, transcribed, sitting in the same timeline as emails and messages. The team member who takes the next call, or writes the next proposal, reads what was agreed and does not have to ask the client again.
And without the Aircall integration?
What is said on the phone exists only in the head of whoever picked up, or on a sticky note. The client record holds only what was written down.
Headcounts, times and constraints often get settled on the phone, and losing them means asking the client again or finding out on event day.
