Inquiry inbox for event venues
Every inquiry from every channel, in one inbox
Website form or chat, Gmail, Instagram, or a booking platform: every inquiry lands in the same queue with its details already pulled out. Your team sees everything and replies from one place.
Connect the places your inquiries already land
Each channel takes a few minutes to connect, and you keep your email address. Your emails stay in Gmail or Outlook: Joinways reads them and keeps the queue up to date.
Gmail
Outlook
WhatsApp
Instagram- Website form and chat
Phone calls
And the booking platforms that email you
- Peerspace
- Tagvenue
- Giggster
- Eventective
- HeadBox
- Hire Space
- LiquidSpace
- Eventflare
- and more
Only real inquiries get through
Joinways sets aside auto-replies, bounces, login codes, and invoices, so only event inquiries are left in To process.
- Noise dropped on arrival
- Everything else read in context
- Your team's emails ignored
The brief is filled in before you open it
Date, hours, headcount, budget, rooms, AV: every detail lands in its own field, so you read a brief instead of digging through the whole email thread.
- Every detail in its field
- Flagged, never guessed
- Ready for the proposal
Booking platform inquiries, tracked like your own
Joinways reads the notification emails from booking platforms and follows each inquiry through to booking or close.
- Nothing to set up
- The platform's side, logged
- Joinways suggests, you decide
If the email is cut short, the Chrome extension fills in the rest of the inquiry. See the Chrome extension
What happens once an inquiry arrives
Follow-up, replies, duplicates, and the event itself: the rest of the work happens in the same place.
- The inquiry list, each row with its status, one switching from Replied to Reply receivedFollow-up
See who is waiting on whom
Every row shows where the conversation stands: To process, Replied, Reply received, Converted.
- The reply composer on an inquiry, set to reject with a pre-filled rejection emailReply and decline
Reply or decline from your own address
Replies go out from your Gmail or Outlook, in the same thread. If the date isn't free, Send and reject declines and closes the inquiry in one step.
- An inquiry flagged Same request ×2, and the merge button in the inquiry sidebarDuplicates
The same inquiry is never handled twice
A platform reminder is attached to the original inquiry, and any copy that still slips through is flagged so you can merge it in one click.
- The new event form pre-filled from an inquiryEvent creation
One click to create the event
Date, space, guest count, and contact are already filled in, and the whole conversation moves to the event.
Built for how venue teams actually work
The details that keep a busy inbox under control.
Recent emails imported
Your recent inquiries are imported and sorted as soon as you connect.
Date checked on arrival
Next to the extracted date, the inquiry says Available or the number of conflicts, with the events in the way, before you reply.
Phone calls
With Aircall, the call is transcribed and the inquiry takes two clicks to create.
On your phone too
Work the queue, reply, and decline from your phone.
Rooms and venues
Rooms named in a message are recognized, and each inquiry goes to the right venue.
Chrome extension
One click on the platform's page brings in the full inquiry.
WhatsApp
WhatsApp messages land in the same queue as your emails.
Instagram
Instagram direct messages arrive too, with the contact already attached.
Shared mailbox
events@ or info@, Microsoft 365 shared mailboxes included.
On your website, the inquiry arrives complete
A form in your colors, embedded on your site or shared as a link. Every submission joins the queue with each field in place.
A script or a link
Paste one line of code on your site, or share the hosted form's link. No developer needed.
Dates checked before sending
If the chosen dates look taken, the visitor is told and can suggest other dates. No names or events are shown.
An acknowledgment right away
The organizer gets a confirmation in your venue's name, and any reply lands in your mailbox.
In your colors
Set the color, font, and field shape, and add your own questions. One form can cover several venues.
The same form, as a conversation
The visitor describes their event in their own words. Your venue's AI assistant answers from your information, shows the spaces, and says whether the date is free. The inquiry lands in the queue with the whole conversation.
- It prepares, you confirm
- Free or on request, never a name
- Reply and teach the chat
Frequently asked questions
What is a unified inbox for an event venue?
It's a single view where every inquiry arrives, whatever the channel: email, website form or chat, WhatsApp, Instagram, agency RFPs, booking platforms. Your team no longer watches four apps: it opens one screen, where every message is already linked to the right contact.
Because it is built for venues, it reads every message as a potential inquiry. The date, guest count, event type, and budget are pulled into structured fields with no manual entry, and a serious inquiry stands out in seconds.
The gain is measured in reply time: with less sorting and fewer hand-offs between colleagues, the reply goes out sooner. And since organizers contact several venues at once, replying early has a direct effect on your win rate.
Why not a plain shared mailbox?
A shared mailbox centralizes email, but it knows nothing about your business. WhatsApp and Instagram messages stay outside it, the details stay buried in the text, and nobody knows which inquiry has been waiting for a reply for two days.
An inbox built for events attaches every message to an inquiry, pulls out the information that matters, and keeps the status visible. Follow-up starts the moment the message arrives.
Which channels can I connect to the inbox?
Gmail and Outlook, as individual or shared mailboxes, plus WhatsApp and Instagram. Gmail, Outlook, and Instagram connect in two minutes and WhatsApp in ten, without sharing your password, and every message lands in the same view.
What information is extracted from an inquiry?
Date, hours, guest count, budget (total or per person), event type, rooms, technical and catering needs, the run of show: each detail gets its own field. It is pulled from the message, with no typing. When the message is vague, the field is flagged To check. The date is checked against the calendar right away: the inquiry says Available, or how many events conflict with it.
Are inquiries from booking platforms recognized?
Yes. The notification emails sent by booking platforms are read and turned into inquiries: date, guest count, and budget arrive already filled in when the email includes them. There is nothing to configure on the platform side: everything goes through the email you already receive. When the email is cut short, the Chrome extension completes the inquiry from the platform's page.
Show 10 more questions
How does a team work in a shared inbox?
Everyone sees the same inquiries and the same statuses (To process, Replied, Reply received, Converted), updated live. Bulk actions let you mark read, reject, or restore several inquiries at once, with undo.
Can I reply directly from Joinways?
Yes. You reply from the inquiry, through your connected Gmail or Outlook, using your templates for info requests and declines, or a draft prepared by the email assistant that you check before sending. Send and reject sends the decline and closes the inquiry at the same time, and the whole exchange stays on record.
How do I turn an inquiry into an event?
It takes one click. The extracted details (dates, guests, budget) pre-fill the event, and the conversation history follows.
Do I need to change my email address to use Joinways?
No. You connect your existing mailbox (Gmail or Outlook, individual or shared) in two minutes. Your emails stay in your mail client; Joinways syncs them and attaches them to inquiries. You can disconnect the mailbox at any time.
How do I make sure no inquiry goes unanswered?
Every inquiry lands in the same view with its status, so none sits unseen in the personal mailbox of a colleague who's away. The team sees what's waiting for a reply, and the details already extracted (date, guests, budget) make that reply faster to write.
Can I connect my website's contact form?
Yes, or you can replace it. You add the request form to your website by pasting a script, or share it as a hosted link if you have no website. Each submission creates an inquiry in Joinways, with date, headcount, and budget already in their fields. Visitors are told when their dates look taken and get an acknowledgment. The form can also open as a chat: the visitor describes their event, and the inquiry arrives with the conversation.
What about inquiries that come in by phone?
Calls count too. With the Aircall integration, the caller's contact card appears on screen during the call, and the transcript is saved to their history. After the call, creating the inquiry takes two clicks, with the contact already attached.
What happens when the same inquiry arrives twice?
Joinways matches it. A follow-up in the same thread or a platform reminder joins the inquiry you already have, and contacts are deduplicated by email address or phone number. When the same platform request still shows up twice, it is flagged Same request and you merge it in one click, without deleting anything.
Are agency and corporate RFPs handled too?
Yes. RFPs from sourcing agencies, third-party planners, and corporate buyers reach you as emails, so they are read like any other inquiry. Dates, guest count, budget, room setup, and AV requirements are pulled out, and the request lands in the queue already structured. The agency stays linked to its company page in the CRM, so you can see how many events each one has brought you.
Does the website chat answer instead of the team?
No. It answers from your spaces, their capacities, and the answers you have written, then prepares the inquiry. It books nothing and gives no price, except the starting prices you set. It presents itself as an assistant, never as a member of the team. What it doesn't know, it passes on: you reply in the chat or by email, and you can teach it the answer.