WhatsApp Business, in the same inbox as your emails
Clients write where it is easiest for them, often WhatsApp. With the integration, those messages arrive in the same inbox as your emails, identified, visible to the whole team, and become inquiries to handle.
One inbox for everything
WhatsApp messages land in the same inbox as Gmail and Outlook. One screen for all client conversations.
Identified inquiries
Each conversation arrives with the sender's name and number, and event inquiries are detected automatically.
WhatsApp Business API
Built on the official WhatsApp Business platform, connected with a guided signup.
What the WhatsApp integration does, concretely
No more checking a phone on the side. WhatsApp becomes a channel of your venue inbox, with the same history and the same rules.
Messages next to your emails
A client who inquires by email and follows up on WhatsApp stays visible in the same place: the team's inbox, not one person's phone.
Messages that become inquiries
A message about a date or a price becomes an inquiry in your pipeline, qualified like an inquiry that arrived by email.
Nothing lost on a personal phone
Conversations belong to the venue's WhatsApp Business number, not to whoever happened to answer, so the history survives staff changes.
What syncs with WhatsApp Business
- Messages received on the venue's WhatsApp Business number
- The sender's name and number, identified on every conversation
- Event inquiries, detected and created in your pipeline
- The message history, kept and browsable by the team
- The full history, visible to the whole team
How to connect WhatsApp Business to Joinways
The integration uses the official WhatsApp Business platform, with a guided signup inside Joinways.
- 1
Open your integration settings
In Joinways, go to Settings, then Integrations, and choose WhatsApp.
- 2
Link your WhatsApp Business account
Follow the embedded Meta signup to connect your WhatsApp Business number. A few guided clicks.
- 3
Check the inbox
Client messages start arriving in your Joinways inbox, alongside your emails.
- 4
Handle them as a team
Messages are visible to the whole team, and detected inquiries enter your pipeline like any other.
Two situations where it changes the day
The bride who writes at 10pm
The message reaches the venue's number, not someone's personal phone. In the morning it is waiting for the team in the inbox, attached to the wedding's file.
"Actually we'll be 65, not 80"
The headcount change sent over WhatsApp is visible in the inbox to the whole team, not only to whoever holds the phone: the floor manager works from the right information.
Why plug WhatsApp into your venue software?
Event clients use WhatsApp because it is where they already are. The problem is on the venue side: those conversations live on one phone, invisible to the rest of the team and disconnected from the client record. A date confirmed on WhatsApp that never reaches the planning is a real incident, not a hypothesis.
The integration turns WhatsApp into an inbound channel of your inbox. Messages arrive next to emails, identified with the client's name and number, and the inquiries they contain enter your pipeline. Clients keep the channel they prefer; you get the visibility you were missing.
And without the WhatsApp integration?
Client conversations live on one phone, in one person's pocket. The rest of the team has no access, and the client record tells an incomplete story.
A date confirmed on WhatsApp that never reaches the planning is not a thought experiment: it is the kind of incident that costs a high-season Saturday.
