The event CRM for hotels
Hotel Sales & Catering software.
Every inquiry, already read.
You sell meeting space and banquets alongside the guest rooms. Joinways handles that side of the work: the inquiry queue, a proposal signed online, the function-space calendar. If you run another property, a date that's taken can be offered there.
Every property's inquiries in one place
Every group inquiry, every hold placed, every confirmation, with filters by property, date range and value. You see at once which property is booked and which one has space.
One event for sales, banquets and operations
Sales, F&B and operations work from the same event: proposal, BEO, setup list. Nobody retypes anything.
Revenue and response times per property
Revenue, conversion rate and first-response time, read the same way from one property to the next. You no longer need the Monday-morning spreadsheet.
The essentials: group and event sales in hospitality
Group inquiries arrive by email, while guest room availability stays in the PMS. Joinways brings together inquiries, signed proposals and the numbers for each property. It is not a PMS. With Mews or Apaleo, guest room availability and rates appear next to the event.
- One inquiry queue per property, and a date offered elsewhere in two clicks when a property is full
- Group and banquet proposals built from your catalog, signed online, deposit collected
- A shared function-space calendar across sales, banquets and F&B: holds and confirmations visible to everyone
- BEOs generated from the confirmed proposal and handed to the operations teams
- Consolidated reports: revenue per property, conversion rate, response time
- Email and calendars connected: Gmail, Outlook, Google Calendar and Outlook Calendar
What Joinways holds together from one property to the next
Group inquiries from every property in one shared queue.
The same proposal templates and the same handoffs between departments.
Revenue, conversion and response times, comparable property by property.
How a group inquiry moves between properties
One shared queue, the same templates and a property-by-property view.
Gather every inquiry
Inquiries arrive from brand.com, sourcing agency and third-party planner emails, partner channels and direct calls. Each one enters the queue with every detail extracted from the message. Your central team assigns it to the right property and salesperson. When the requested property is full, the inquiry is offered to another property the same day.
- All inquiries, centralized and qualified
- Every group inquiry, every hold placed, every confirmation, with filters by property, date range and value. You see at once which property is booked and which one has space.
The same proposal from one property to the next
Every property works with the same proposal templates, the same pricing rules and the same BEO format. The salesperson builds from approved components: room setups, AV packages, F&B menus, activities. When a hold turns definite, the BEO goes to the kitchen and the banquet team without anyone retyping it.
- Create, sign and invoice in a few clicks
- Sales, F&B and operations work from the same event: proposal, BEO, setup list. Nobody retypes anything.
Read the month, property by property
The director sees the value of open inquiries by stage, property, segment and salesperson. They compare it with prior months, spot a property replying more slowly and export event and revenue data to CSV or Excel for the board.
- Event performance tracking
- Revenue, conversion rate and first-response time, read the same way from one property to the next. You no longer need the Monday-morning spreadsheet.
Use cases for hotels, resorts and hospitality groups
MICE, banquets, destination weddings and retreats, coordinated the same way in every property.
Multi-day MICE conferences
A pharmaceutical company books a 3-day medical conference for 400 attendees: main ballroom for general sessions, 6 breakout rooms for workshops, exhibit space for sponsors and a gala dinner on day two. Joinways keeps the whole program in one event: day-by-day schedules, BEOs for every team and proposals through to invoicing.
Destination wedding weekends
A wedding weekend at your resort: welcome drinks Friday evening, ceremony and reception Saturday, farewell brunch Sunday. Joinways coordinates your events, F&B and operations teams with a unified timeline and a BEO per event, all under one client.
Executive retreats and incentive trips
A leadership retreat: 50 executives, 2 nights, board meetings, team building activities, private dinners and spa treatments. Joinways holds the service requirements, custom menus, activity schedule and confidentiality constraints across your sales, concierge and F&B teams.
Annual charity galas and awards ceremonies
A recurring annual gala for 300 guests with a cocktail reception, seated dinner, awards presentation, live entertainment and silent auction. Last year's edition stays on file, with its vendors and sponsorship contacts: the next one isn't rebuilt from memory.
The banquet sells next to the rooms, not inside the PMS
When one property is full, the next one needs the attachments, a dated hold and a proposal. Shared sorting rules, templates and response times keep the team from starting over.
Use the same sorting rules, proposal templates and response times in every property.
When the requested property is full, send the inquiry, its attachments and a dated hold to the sister property with space.
Each month, compare tentative-to-definite rates, response time and lost reasons by property.
Group-sales indicators worth a monthly review
- RFP-to-first-proposal time per property: the spread between your fastest and slowest property is the gap to close
- Tentative-to-definite conversion by property and market segment
- Share of groups saved by cross-property referral when the first-choice property is full
When one property says no, another one offers a date
The salesperson sees the other properties' function-space calendars from the inquiry. They place a dated hold on the property with space, pass along the attachments and send a proposal in the group's name. At month-end, the director counts the inquiries picked up by each property.
A three-property coastal group answers the same way everywhere
Starting point
A family-owned group on the Carolina coast: a city hotel in Charleston, a beach resort, a countryside inn. Each property handles its group inquiries with its own templates and habits. Proposals take three days, and a fully booked property means a lost group, because nobody checks the sister calendars.
What they put in place
The three properties use the same proposal templates and sorting rules. One shared queue shows every inquiry, and each salesperson sees availability at the other properties. The director compares all three properties in one view.
The first year
First proposals go out within one business day, down from three. When a date is taken, the inquiry moves to the sister property instead of going back to the market. The smallest property gains the most, since it now works with the strongest one's templates.
Group sales director
Illustrative scenario: three-property hospitality group
Illustrative scenario based on typical venue outcomes, not an actual named customer.