Connect Instagram

Receive your Instagram DMs in Leads. Connect in Settings > Integrations.

Connect Instagram

More and more clients contact event venues via Instagram. Connecting your account lets you receive DMs directly in Joinways and process them like any other lead — with AI extraction, qualification and event conversion.

Prerequisites

An Instagram Business or Creator account (not a personal account).
A Facebook page linked to your Instagram account (required by the Meta API).

How to connect

Go to Settings > Integrations > Sources tab.
Click Connect Instagram.
Sign in to Facebook and authorize Joinways.
Select the page linked to your Instagram account.
Confirm.

💡 Instagram is now connected. New DMs will appear as leads in the Leads section automatically.

💡 The Facebook page is required because the Instagram messaging API is managed via Meta Business. If your page isn't linked, do so first in Instagram settings > Account > Linked accounts.

How it works

DMs (direct messages) received on your Instagram account automatically create leads in the Leads section. AI analyzes the content just like emails and extracts key information (name, date, event type). You can reply directly from Joinways — the message appears as a normal DM on the client's side in Instagram.

Good to know

Only DMs received after connecting are processed.
Story replies and mentions do not create leads — only DMs.
You can connect multiple Instagram accounts (one per venue for example).

Maximizing the Instagram integration

Instagram is often the first point of contact for clients searching for an event venue. Messages received via Instagram DM are automatically converted into leads in Joinways, saving you from monitoring multiple apps constantly.

Reply in Joinways — handle Instagram messages directly from the Leads section rather than in the Instagram app to maintain a centralized history.
Photos and inspiration — when a client sends inspiration photos via Instagram, save them in the event files for easy retrieval.

💡 Add a link to your Joinways lead form in your Instagram bio to convert profile visitors into qualified leads.

Are stories or comments also captured?

No, only Instagram direct messages (DMs) are integrated into Joinways. Comments on your posts and story replies are not synced.

Troubleshooting

Messages not appearing in Joinways?

Make sure your Instagram account is a Professional account (Business or Creator) connected to a Facebook page. Personal accounts cannot receive messages via the API.

Connection failed during setup?

Verify that you granted all requested permissions during the Meta authorization flow. If the issue persists, disconnect from Meta Business Suite first, then retry the connection from Joinways.

FAQ

Does it work with a personal account?

No, you need a Business or Creator account. You can convert in Instagram settings in a few clicks.

Does my client see that I'm replying from Joinways?

No, for your client the message appears as a normal Instagram DM.

Are images and videos sent via DM visible?

Yes, media attached to DMs are visible in the Joinways lead.