Reply faster with the AI email assistant

Let AI draft a reply to your inquiries, in the right tone and with the right details, straight from your inbox.

Replying fast to an inquiry is often what wins the booking. The AI email assistant drafts a reply tailored to the message you received, which you review and send in seconds. You save time while keeping your own voice.

This page details how to generate a draft from your Inquiries, what the AI takes into account to compose it, and how you stay in control at every step — the AI proposes, you review and send.

Prerequisites

A connected mailbox (see Connect your email).
An inquiry or conversation open in the inbox.
Ideally, the conversation linked to an event so the AI has context (dates, guests, space).

What you'll learn

Generate a draft reply from your Inquiries
Adjust the tone and content before sending
Use the event and contact details
Know how to control the draft's language and context

Generate a draft

Generation happens from the reply area of a conversation. The AI reads the thread and proposes a ready-to-review text.

Open the conversation in your Inquiries.
Click Draft with AI in the reply area.
AI proposes a draft that accounts for the message received and the event context.
Review, adjust the text, then click Send.

What AI takes into account

To compose a relevant draft, the AI relies on the elements available in the conversation and the linked event:

The content of the client's latest message
The linked event details (dates, guests, space)
The contact name to personalize the reply

What AI drafts

The draft is a complete, personalized reply, not a plain template. Depending on the message received, it can:

Greet and thank the client by name.
Answer the questions asked in the latest message.
Reuse the event context (date, attendee count, space) when known.
Adopt the tone suited to the inquiry so it stays in your voice.
Propose a next step (for example a visit slot) that you complete before sending.

Reference: elements and controls

Here is each element you work with and its role:

Draft with AI: the reply-area button that generates the draft.
Draft: the proposed text, fully editable before sending.
Send: only after you’ve reviewed the draft does this actually send the message to the client.
Client's latest message: the main basis for the reply.
Linked event: the source of the dates, guests and space used to personalize.
Contact name: used to personalize the reply.
Language: the draft adapts to the message received; check it before sending.

How it works

The full flow, from opening to sending:

You open a conversation and click Draft with AI.
AI reads the latest message and the linked event context.
It composes a draft in the suited tone, with the contact name.
You review, correct dates, prices and availability, add your touch.
You click Send: AI never sends on its own.

Edge cases

A few situations to know:

If the conversation is not linked to any event, the draft lacks context: link it and complete its details.
If the Draft with AI button doesn't appear, your email may not be connected or the conversation is not open in your Inquiries.
The draft's language adapts to the message received: check it and adjust before sending.
Nothing is sent until you click Send: you can rewrite everything.

💡 Tip: AI never sends on its own. You always validate the message before it reaches the client.

Best practices

Always review the dates, prices and availability mentioned before sending.
Add a personal touch: a line about the venue or a follow-up question.
Use the draft as a base, then fine-tune the tone for each client.
Link the conversation to an event for more precise drafts.

Troubleshooting

Problem: the Draft with AI button doesn't appear.

Cause: your email is not connected, or the conversation is not open in your Inquiries.

Solution: check that your email is connected and the conversation is open in your Inquiries.

Problem: the draft lacks context.

Cause: the conversation is not linked to any event, or its details are incomplete.

Solution: link the conversation to an event and complete its details; AI uses them to personalize the reply.

Problem: the draft is not in the right language.

Cause: AI adapts to the message received, which may have been ambiguous.

Solution: check the draft's language before sending and adjust if needed.

Real-world example

An inquiry comes in for a 60-person birthday on a Saturday in June. Camille opens the conversation, clicks Draft with AI: the draft thanks the client, confirms the room capacity and proposes a visit slot. Camille adds the link to the visit form and sends in under a minute.

The client gets a fast, personalized and accurate reply, without Camille writing the message from scratch.

Another example

Karim receives a client follow-up about a date's availability. He clicks Draft with AI: the draft reuses the contact's first name and the date mentioned. Karim checks the real availability, fixes one sentence and sends.

Because the conversation is linked to the event, the draft already mentions the prospective space, which reassures the client.

FAQ

Does AI reply in the client's language? It adapts to the message received. Check the draft's language before sending and adjust if needed.

Does AI send the message for me? No. AI never sends on its own: you always validate the message before it reaches the client.

Can I edit the draft? Yes, fully. Review, adjust the text, add your touch, then click Send.

What does AI take into account to write? The content of the client's latest message, the linked event details (dates, guests, space) and the contact name.

Why does my draft lack context? The conversation is probably not linked to any event: link it and complete its details.

Where is the button? In the conversation's reply area, labeled Draft with AI.

What if the button doesn't appear? Check that your email is connected and the conversation is open in the inbox.

Does the draft replace my email templates? No. It uses the conversation to propose a text; you remain free to start from a template and then adjust.

Personalize the draft

The draft is a starting point. A few moves make it truly yours:

Check and correct dates, prices and availability first.
Add a line about the venue or a follow-up question to personalize.
Match the tone to the client (formal or warm) depending on the relationship.
Complete the proposed next step (visit link, slot) then send.