Reply faster with the AI email assistant

Replying fast to an inquiry is often what wins the booking. The AI email assistant drafts a reply tailored to the message you received, which you review and send in seconds. You save time while keeping your own voice.

This page explains how to generate a draft from an event's « Conversations » tab, what the AI uses to write it, and how you stay in control at every step. The AI proposes, you review and send.

Prerequisites

• A connected mailbox (see Connect your email).
• An event, with its conversation open in the « Conversations » tab. An inquiry not yet converted is handled first from Inquiries, without the AI assistant.
• Up-to-date event details (date, space, venue items): the AI uses them to reply accurately.

What you'll learn

• Generate a draft reply from an event's « Conversations » tab
• Adjust the tone and content before sending
• Use the event and contact details
• Know how to control the draft's language and context

Generate a draft

Generation happens from the reply area of a conversation. The AI reads the thread and proposes a ready-to-review text.

1. Open the event, « Conversations » tab, then the conversation. Click « Reply » or start a new email.
2. Click « Write with AI », then describe what you want in the « Describe the email you want... » field (for example "offer a visit on Tuesday or Thursday") and click « Generate ».

1. The AI shows a preview. Click « Accept » to insert it into your message, « Regenerate » for another version, or « Reject ».
2. Review, adjust the text, then click Send.

What AI takes into account

To compose a relevant draft, the AI relies on the elements available in the conversation and the linked event:

• Your instruction, and the message you're replying to along with the last five messages of the thread
• The event (title, date, contact, company) and your venue: its spaces, menu and availability on the planned date
• The contact name to personalize the reply

What AI drafts

The draft is a complete, personalized reply, not a plain template. Depending on the message received, it can:

1. Greet and thank the client by name.
2. Answer the questions asked in the latest message.
3. Reuse the event context (date, attendee count, space) when known.
4. Adopt the tone suited to the inquiry so it stays in your voice.
5. Propose a next step (for example a visit slot) that you complete before sending.

Reference: elements and controls

Here is each element you work with and its role:

• « Write with AI »: the button in the reply area (or a new email) that opens the instruction field.
• Draft: the proposed text, fully editable before sending.
• Send: only after you’ve reviewed the draft does this actually send the message to the client.
• Client's latest message: the main basis for the reply.
• Linked event: the source of the dates, guests and space used to personalize.
• Contact name: used to personalize the reply.
• Language: a reply is written in the language of the message received; a new email follows the language of your instruction.

How it works

The full flow, from opening to sending:

1. You open one of the event's conversations, click « Write with AI » and type your instruction.
2. AI reads the latest message and the linked event context.
3. It composes a draft in the suited tone, with the contact name.
4. You review, correct dates, prices and availability, add your touch.
5. You click Send: AI never sends on its own.

Edge cases

A few situations to know:

• An inquiry not yet converted has no AI assistant: convert it into an event, then reply from the « Conversations » tab.
• If the « Write with AI » button doesn't show, check that you're in an event's « Conversations » tab, replying or writing a new email.
• The draft's language adapts to the message received: check it and adjust before sending.
• Nothing is sent until you click Send: you can rewrite everything.

Best practices

• Always review the dates, prices and availability mentioned before sending.
• Add a personal touch: a line about the venue or a follow-up question.
• Use the draft as a base, then fine-tune the tone for each client.
• Complete the event (date, space, venue items) before generating: the draft will be more precise.

Troubleshooting

Problem: the « Write with AI » button doesn't appear.

Cause: you're in Inquiries, where replies are written without AI.

Solution: convert the inquiry into an event, then open the « Conversations » tab and reply from the conversation.

Problem: the draft lacks context.

Cause: the instruction was too vague, or the event lacks details (date, space, venue items).

Solution: make the instruction more precise ("offer a visit Tuesday or Thursday, mention the glasshouse capacity"), complete the event, then click « Regenerate ».

Problem: the draft is not in the right language.

Cause: AI adapts to the message received, which may have been ambiguous.

Solution: check the draft's language before sending and adjust if needed.

Real-world example

An inquiry for a 60-person birthday on a Saturday in June has just been converted into an event. Camille opens the « Conversations » tab, clicks « Reply » then « Write with AI »: the draft thanks the client, confirms the room capacity and proposes a visit slot. Camille adds the link to the visit form and sends in under a minute.

The client gets a fast, personalized and accurate reply, without Camille writing the message from scratch.

Another example

In an event's « Conversations » tab, Karim receives a client follow-up about a date's availability. He clicks « Write with AI »: the draft reuses the contact's first name and the date mentioned. Karim checks the real availability, fixes one sentence and sends.

Because the conversation is linked to the event, the draft already mentions the prospective space, which reassures the client.

FAQ

Does the AI reply in the client's language? Yes for a reply: the draft is written in the language of the message received. For a new email, it follows the language of your instruction.

Does AI send the message for me? No. AI never sends on its own: you always validate the message before it reaches the client.

Can I edit the draft? Yes, fully. Review, adjust the text, add your touch, then click Send.

What does AI take into account to write? Your instruction, the message you're replying to and the latest messages of the thread, the event details (date, contact, company) and your venue (spaces, menu, availability on the planned date).

Why does my draft lack context? Your instruction was probably too short, or the event incomplete. Make one or the other more precise and regenerate.

Where is the button? In an event's « Conversations » tab, in a conversation's reply area or in the new email window: « Write with AI ».

What if the button doesn't show? Check that you're in an event, not in Inquiries.

Does the draft replace my email templates? No. It uses the conversation to propose a text; you remain free to start from a template and then adjust.

See also

• Understanding Inquiries
• How AI qualifies your inquiries