Messaging integration
Instagram DMs, centralized with your client conversations
A venue's Instagram is a showcase, and some of the DMs under it are event inquiries. The integration brings those into the same inbox as your emails, so no request stays buried in a message tab.
Inquiries from your DMs
Direct messages that are event inquiries land in the same inbox as Gmail, Outlook and WhatsApp, with the sender's Instagram profile.
Inquiries detected
A DM asking for a date or a price is surfaced like any other inbound inquiry.
Instagram sign-in
Connect the venue's Instagram professional account through Instagram's own sign-in. Revocable at any time.
What the Instagram integration does
You keep posting from Instagram. Joinways takes care of what the posts generate: inbound requests.
No app-switching
You follow client conversations without opening Instagram: the thread is in the inbox, with the sender identified.
From DM to inquiry
When a message is an event request, it becomes an inquiry, handled like one that arrived by email.
Team visibility
DMs stop belonging to whoever holds the account password. Inquiries are visible to the whole team; replies still go out from Instagram.
At a glance
- Category
- Messaging
- Availability
- Available
- Setup time
- About 2 minutes
- Who can connect
- A workspace owner or admin, for the whole team
- What flows where
- One-way: incoming DMs come in, replies stay in Instagram
- Updates
- Real time, as Instagram reports each new message
- Needed on the tool's side
- An Instagram professional account (business or creator)
- Built by
- Joinways (native integration)
Before you start
- An Instagram professional account (business or creator) for your venue.
- The account's login details, to sign in to Instagram during the connection.
- A Joinways workspace owner or admin to start the connection from the settings.
What syncs with Instagram
- Direct messages received by the venue's professional account
- The sender of each conversation, identified
- The message that started each inquiry, with a link to the sender's profile
- Event requests detected in DMs
- The history, visible to the whole team without the account password
Security and access
- You sign in on Instagram's own page. No Instagram password is typed into Joinways.
- Joinways reads incoming direct messages and the sender's public profile: username, name and photo.
- Instagram's consent screen also lists comments, publishing and insights. Joinways does not post, comment or read statistics.
- Every notification from Instagram is checked against a signature before it is processed.
- The access token is stored encrypted.
- The person who connected the account can disconnect it from the settings.
What it does not do
- It does not send replies: you answer DMs from Instagram.
- It only shows DMs detected as event inquiries. Other messages, follow-ups in the same conversation included, do not appear.
- Photos, voice messages and shared posts without text are not imported, and very short messages are not analyzed.
- DMs received before the connection are not imported.
- It does not read comments or publish anything on the account.
How to connect Instagram to Joinways
The integration connects your Instagram professional account through Instagram's own sign-in.
- 1
Open your integration settings
In Joinways, go to Settings, then Integrations, and choose Instagram.
- 2
Sign in to Instagram
Sign in with the venue's professional account and approve the access.
- 3
Check the inbox
New direct messages start arriving in your Joinways inbox, with the sender attached.
- 4
Follow up with context
Detected inquiries join the others in Joinways, with the original message and a link to the sender's profile.
Where it helps day to day
The story that generates fifteen DMs
Your story of a beautiful wedding triggers a wave of "how much for 100 people?". Each request becomes an inquiry in Joinways that the team can follow up.
The inquiry that names its date
A DM gives the date, the headcount and the occasion. The inquiry is created with those details filled in and a link to the sender's Instagram profile.
The account only one person logs into
Only one person has the Instagram login. The inquiries the account receives show up in the team's inbox, and anyone can pick them up without the password.
Why bring Instagram DMs into your venue software?
For wedding and private-event venues especially, Instagram is often the first contact: someone sees a photo, taps, and asks about a date in a DM. Those messages matter as much as your emails commercially, but not operationally: they sit in a separate app, checked by one person, with no link to your inquiries in progress.
Once they are centralized, a DM becomes an inquiry like any other: visible to the team, identified, and tracked with the rest of your inquiries, in the same tool your sales team already uses.
And without the Instagram integration?
DMs stay in Instagram, seen only by whoever runs the account, and the rest of the team never learns a request came in.
A price request left sitting in a message tab often turns into a wedding or an offsite booked at a venue that answered faster.
