Instagram DMs, centralized with your client conversations
A venue's Instagram is a showcase, and the DMs under it are inquiries. The integration brings them into the same inbox as your emails, so no request dies in a message tab.
DMs in your inbox
Instagram messages arrive next to emails and WhatsApp, in one shared inbox.
Inquiries detected
A DM asking for a date or a price is surfaced like any inbound inquiry, not lost in the app.
Meta OAuth connection
Connect your Instagram professional account in a few clicks. Revocable at any time.
What the Instagram integration does, concretely
You keep posting from Instagram. Joinways takes care of what the posts generate: inbound requests.
No app-switching
You follow client conversations without opening Instagram: the thread is in the inbox, with the sender identified.
From DM to inquiry
When a message is an event request, it enters your pipeline and gets qualified like an email inquiry.
Team visibility
DMs stop belonging to whoever holds the account password. The whole team sees and can answer.
What syncs with Instagram
- Direct messages received by the venue's professional account
- The sender of each conversation, identified
- Conversations, attached to the contact's record
- Event requests detected in DMs
- The history, visible to the whole team without the account password
How to connect Instagram to Joinways
The integration connects your Instagram professional account through Meta's official flow.
- 1
Open your integration settings
In Joinways, go to Settings, then Integrations, and choose Instagram.
- 2
Authorize with Meta
Sign in and grant access to the Instagram professional account of your venue.
- 3
Check the inbox
New direct messages start arriving in your Joinways inbox, with the sender attached.
- 4
Qualify with context
Detected inquiries enter your pipeline, ready to qualify with the conversation history in front of you.
Two situations where it changes the day
The story that generates fifteen DMs
Your story of a beautiful wedding triggers a wave of "how much for 100 people?". Each request enters the pipeline and gets handled as one, not forgotten behind a like.
The DM from three weeks ago
A client comes back: "as agreed on Insta". The conversation is on her record; nobody scrolls the app to reconstruct what was said.
Why bring Instagram DMs into your venue software?
For wedding and private-event venues especially, Instagram is often the first contact: someone sees a photo, taps, and asks about a date in a DM. Those messages compete with your emails economically but not operationally, they sit in a separate app, checked by one person, with no link to your pipeline.
Centralizing them fixes the asymmetry. A DM becomes an inquiry like any other: visible to the team, identified, qualified and tracked in the same pipeline. The channel your marketing feeds finally connects to the tool your sales run on.
And without the Instagram integration?
DMs stay in a separate app, checked by whoever runs the account, with no link to the pipeline. The channel that costs the most marketing effort is the one handled worst.
Every price request that dies in a message tab is a wedding or a seminar gone to the venue that answered within two hours.
