Outlook connected to your venue CRM
The same principle as Gmail, for Microsoft 365: you send and receive from Joinways, and the full history lands on every client record, with nothing to re-type.
Microsoft 365 OAuth
You sign in with your Microsoft account. No password stored, disconnect whenever you want.
Two-way sync
Emails sent from Joinways show up in Outlook. Incoming emails attach to the right inquiry.
Individual or shared inbox
Connect personal mailboxes and a shared one like events@, and work from a single screen.
What the Outlook integration does, concretely
Your Outlook mailbox keeps working exactly as before. Joinways adds the link between each email and the event it is about.
Full history on every record
Threads attach to the client and the event. Anyone on the team opens a record and sees the entire conversation, not their own slice of it.
Inquiries out of the pile
Booking requests arriving in Outlook are detected and turned into inquiries in your pipeline, with the key details already extracted.
Reply from Joinways
You answer with your own address, from the same screen where the event and quote live. The recipient sees a normal Outlook email.
What syncs with Outlook
- Emails received and sent from the connected Microsoft 365 mailbox, attachments included
- Threads, attached to the inquiry and event they concern
- Emails sent from Joinways, visible in your Outlook sent items
- Inquiries detected in incoming emails, with date, headcount and venue extracted
- Several mailboxes per workspace: individual and shared (contact@, events@)
How to connect Outlook to Joinways
The connection uses Microsoft OAuth on your Microsoft 365 account. About two minutes, no IT required.
- 1
Open your integration settings
In Joinways, go to Settings, then Integrations, and choose Outlook.
- 2
Authorize with Microsoft
Sign in with the Microsoft 365 account of the mailbox to connect. Joinways stores no password.
- 3
Choose the mailbox
Individual mailbox, or a shared one your team answers from, like contact@ or events@.
- 4
Work from Joinways
Incoming and outgoing emails sync and attach to the right inquiries and events.
Two situations where it changes the day
Covering for a colleague at short notice
Your colleague is out, their client follows up. The record shows the whole exchange whoever received the emails: you answer informed, without digging through someone else's mailbox.
events@ handled by three people, no duplicates
Three people watch the shared mailbox. Every thread files onto its record, so everyone sees what has been answered: no client gets two different replies.
Why connect Outlook to your event venue software?
Venues running on Microsoft 365 have the same problem as everyone else: the story of each booking is buried in individual mailboxes. Answers depend on who is at their desk, and covering for an absent colleague means forwarding threads around. Connecting Outlook puts the same complete history in front of the whole team, attached to the client and the event.
The integration authenticates through Microsoft OAuth and syncs both ways. Nothing changes in Outlook itself: your folders, your signature, your habits stay put. What changes is that your venue software finally sees the emails your business runs on.
And without the Outlook integration?
The story of each booking stays scattered across individual mailboxes. Answers depend on who is present, and every absence is paid for in forwarded emails.
Your venue software then sees only a fraction of the real activity: decisions happen in threads it never knew about.
