The Inquiries view: volume and responsiveness

Measure incoming inquiry volume, your acceptance rate, your response time and performance by source and venue.

It all starts with an inquiry. The Inquiries view measures the top of your funnel: how many inquiries you receive, how many you accept, and above all how fast you respond — a decisive factor for conversion.

Where the Accounting view reasons on revenue already delivered, the Inquiries view looks upstream: the incoming flow, your ability to qualify it, and how fast your team reacts. A large part of your signing rate is decided here.

Every metric recomputes automatically from the inquiries entered in Joinways: no manual tally to keep, you simply need each inquiry to enter the tool and be handled.

Prerequisites

For the Inquiries view to faithfully reflect your activity, a few conditions must be met.

Every inquiry, whatever its channel, must be entered in Joinways to be counted.
Every inquiry must be handled (validated or rejected) to feed response time and conversion rate.
The inquiry's source (email, Instagram, WhatsApp, form, phone, direct…) must be set for the breakdown by source.
The relevant venue must be linked to the inquiry for the breakdown by venue.

What you'll learn

Read received, accepted and declined volume
Understand your inquiry conversion rate
Measure your response time, overall and per member
Analyze performance by source and by venue

What the Inquiries view is for

The Inquiries view measures the top of your sales funnel: the flow of incoming inquiries, the share you turn into events, and how fast you handle them. It answers the question "where does my activity come from, and how do we process it?"

It is the day-to-day sales steering tool: it helps spread the load across the team, prioritize the channels that convert best, and watch responsiveness, which weighs directly on the signing rate.

Volume: received, accepted, declined

Inquiries received gathers all incoming inquiries over the period. Among them, accepted are the validated inquiries, i.e. converted into an event, and declined are the rejected inquiries.

The "inquiries over time" curve visualizes this received volume across the period, to spot your demand peaks and anticipate busy stretches.

The conversion rate

The conversion rate is the share of accepted inquiries out of the total received. A low rate can signal poorly qualified inquiries at the source, or handling that is too slow and lets prospects slip to a competitor.

Responsiveness (response time)

Response time measures the delay between an inquiry arriving and your first action (validating or rejecting it). Joinways shows the average, the median and the breakdown — under 1h, 1 to 4h, 4 to 24h, over 24h — overall and per team member.

The median is often more telling than the average: it resists the few inquiries forgotten for several days that artificially inflate the average. The bracket breakdown, in turn, shows concretely how many inquiries go out under 1h and how many drag on beyond 24h.

The breakdowns by source and by venue

The breakdown by source splits your inquiries by channel of origin — email, Instagram, WhatsApp, form, phone, direct… — so you know where the flow comes from. The breakdown by venue gives, for each venue, the received volume and its acceptance rate.

Crossed, these two breakdowns reveal your most profitable channels and venues: a channel that brings a lot of volume but converts little does not have the same value as a quiet but highly qualified one.

Metrics reference

Here is each metric of the Inquiries view, with its exact definition.

Inquiries received: all incoming inquiries over the period.
Accepted: validated inquiries, i.e. converted into an event.
Declined: rejected inquiries.
Conversion rate: the share of accepted inquiries out of the total received.
Response time (average and median): the delay between an inquiry arriving and your first action (validate or reject).
Response-time breakdown: the split by brackets — under 1h, 1 to 4h, 4 to 24h, over 24h — overall and per member.
Inquiries by source: email, Instagram, WhatsApp, form, phone, direct…
Inquiries by venue: volume and acceptance rate for each venue.
"Inquiries over time" curve: the evolution of received volume across the period.

How it works

Open Reports — the Inquiries view shows by default.
Choose the period to analyze.
Read the metrics, the "inquiries over time" curve, response time and the breakdowns by source and venue.

Each change of period instantly recomputes volumes, conversion rate and response times: no export or manual refresh is needed.

Edge cases

An inquiry received by phone is only counted if it is entered in Joinways as an inquiry.
An inquiry not yet handled has no response time: it is computed at the first decision (validation or rejection).
An inquiry with no source set weighs in total volume but does not appear in the breakdown by source.
A few inquiries handled very late pull the average up: look at the median for a more representative view.

💡 Tip: responding in under an hour clearly increases your chances of signing — track response time per member to see who needs help.

Best practices

Aim for a first reply under 1h on your best sources.
Compare response time per member to balance the load.
Focus your efforts on the sources with the best acceptance rate.
Enter every inquiry, even phone ones, so you don't underestimate your real volume.
Handle inquiries quickly to keep response time reliable and limit losses.

Troubleshooting

Problem: received volume looks underestimated. Cause: some inquiries (often phone ones) are not entered in Joinways. Solution: record every inquiry, whatever its channel, so it is counted.

Problem: average response time looks abnormally high. Cause: a few inquiries handled very late pull the average. Solution: rely on the median and the bracket breakdown for a fairer reading.

Problem: a known source does not appear in the breakdown. Cause: the source is not set on the inquiries concerned. Solution: set the source at entry so those inquiries feed the breakdown by source.

Real-world example

A venue receives 120 inquiries/month and accepts 55%. The breakdown shows 40% of replies go out after 24h. By introducing a sub-1h reply on Instagram inquiries, that channel's acceptance rate clearly improves.

By tracking response time per member, the manager spots that two people concentrate most of the late replies: they rebalance the load and the team gains several hours on its median delay.

Another example

A venue compares its two rooms in the breakdown by venue: one gets fewer inquiries but shows a much higher acceptance rate. Rather than trying to generate more volume everywhere, the team decides to push the better-performing room on the channels that convert it.

By crossing source and acceptance rate, the same venue discovers that its form inquiries convert twice as well as direct ones: it highlights the form on its website.

FAQ

How is response time calculated?

From the moment the inquiry arrives until your first decision (validate or reject).

Are phone inquiries counted?

Yes, as long as they are entered in Joinways as an inquiry.

What is the difference between average and median response time?

The average is sensitive to inquiries handled very late; the median describes the "typical" delay. Joinways shows both, plus the bracket breakdown.

What is an accepted inquiry?

A validated inquiry, i.e. converted into an event. Rejected inquiries are counted as declined.

Which sources are tracked?

The main channels: email, Instagram, WhatsApp, form, phone, direct… The breakdown by source splits them across the period.

Can I see performance by venue?

Yes: the breakdown by venue gives, for each venue, the received volume and its acceptance rate.

Is response time really important for conversion?

Yes: responding in under an hour clearly increases your chances of signing. It is one of the most direct levers on your conversion rate.