Connect Gmail

Connect Gmail

Connecting your Gmail account to Joinways lets you receive email inquiries directly in the Leads section, reply from Joinways and keep a complete history of exchanges linked to your events.

Why connect Gmail

• Incoming emails automatically create leads in Joinways.
• AI extracts key information (contact, date, event type).
• You can reply directly from Joinways.
• Email history is linked to each event.

How to connect

1. Go to Settings > Email Connections.
2. Click Connect Gmail.
3. Authorize Joinways via the Google sign-in window.
4. Select the account to connect.
5. Connection is confirmed.

💡 Your Gmail account is now connected. New emails will start appearing as leads in the Leads section within a few minutes.

💡 The connection uses OAuth2. Your Gmail credentials are never stored by Joinways.

What happens next

New emails received on your Gmail address create leads in Joinways. Replies sent from Joinways are sent from your Gmail address.

⚠️ Only emails received after connecting appear in Joinways. Old emails are not imported.

Disconnect

Go to Settings > Email Connections and click Disconnect next to the Gmail account. Previously created leads remain in Joinways.

Best practices

Connect your main Gmail account — the one you use to communicate with clients. Once connected, all emails sent from Joinways will come from this address, maintaining consistent and professional communication.

• One account per user — each team member should connect their own Gmail account so that exchanges are properly attributed.
• Check permissions — during the OAuth connection, make sure to grant the read and send permissions requested by Joinways.

Troubleshooting

Gmail connection fails with an "access denied" error?

This can happen if your Google Workspace admin has restricted third-party apps. Ask them to authorize Joinways in the Google Admin console (Admin > Security > API access).

I don't see my recent emails in Joinways?

Sync covers emails sent from Joinways and replies received. Emails sent directly from Gmail don't automatically appear in an event's Emails tab. For complete centralization, prefer sending from Joinways.

Can I connect a free Gmail account (not Workspace)?

Yes, Joinways works with both free Gmail accounts and Google Workspace accounts. The connection process is identical.

FAQ

Does Joinways read all my emails?

No. Joinways only syncs emails related to event conversations. Your personal emails remain private and are never accessed.

Can I connect multiple Gmail accounts?

Each team member connects their own Gmail account from their personal settings. You cannot connect multiple accounts to a single profile.

What happens if I revoke access from Google?

The connection is lost and emails stop syncing. Existing conversations remain in Joinways but new messages won't appear.

See also

• Understanding Leads
• Connect Outlook
• Email connections (Gmail / Outlook)