Connect Aircall
Link your Aircall phone system to Joinways: the caller's record on screen the moment you pick up, and the call transcript filed on the event.
Updated
Many inquiries still arrive by phone, and end up on a sticky note. With the Aircall integration, every inbound call is automatically transcribed, the key details (dates, venue, guests, budget) are extracted by AI and an inquiry is created in Inquiries, with zero data entry.
What you will learn
- Connect Aircall to your workspace
- Set capture preferences and the data region
- Use the live call panel and the transcript
Prerequisites
- Owner or admin role on the Joinways workspace.
- An Aircall account with admin rights (authorization uses the Aircall public API).
Connect Aircall
- Open Settings > Integrations, Sources tab.
- Click the Aircall card.
- You are redirected to the Aircall dashboard: sign in and authorize Joinways.
- Back in Joinways, the “Aircall settings” window opens automatically.
If a “Webhook needs attention” badge shows up, the technical link could not be finalized: disconnect and reconnect Aircall.
Capture preferences
- “Automatically create a lead after each call” (on by default): the AI analyzes the transcript and creates an inquiry when the call is a genuine client request.
- “Show call panel during incoming calls” (on by default): displays the live panel as soon as a call is answered.
- “Also transcribe outbound calls” (off by default): out of the box, only inbound calls are processed.
- Data region: European Union (default) or United States. Transcripts are processed and stored in that region for GDPR compliance.
Aircall agents are matched to Joinways members automatically by email. “Manual agent mapping (advanced)” is only there to force an edge case.
During the call: the live panel
As soon as an inbound call is answered, a panel appears at the bottom right. If the number is known, it shows the contact and their company, with an “Open event” or “Open inquiry” button. Otherwise, “Create a contact” pre-fills the number.
The “Quick notes” area (“Type while you talk…”) is saved automatically and surfaces later on the event or the contact.
After the call: transcript and inquiry
- The recording is transcribed automatically (language detection included).
- The AI extracts the details: client, email, dates, venue, budget, guests, requirements…
- If it is an inquiry, it is created in Inquiries with a score and a summary. The panel shows “Lead updated from transcript”.
If the call is not an inquiry (vendor, internal, spam…), the panel shows “Filed (not a lead)”. The transcript is still kept.
On the inquiry page, the “Call transcript” section offers the audio player, clickable segments and markers showing where each detail (date, budget, venue…) was spoken, plus your agent note.
FAQ
Are outbound calls transcribed?
Not by default. Turn on “Also transcribe outbound calls” in the settings.
Why did a call not create an inquiry?
Either the AI classified it differently (vendor, follow-up, internal: see the reason in the panel), or automatic creation is off, or your monthly inquiry quota is reached.
What happens to history if I disconnect Aircall?
Existing transcripts are kept. Only future calls stop being captured.
See also
Bring every event inquiry into one queue.