Frequently asked questions

General

Is Joinways free?

Joinways offers a 14-day free trial. After that, several plans are available depending on the size of your activity.

Can I import my existing data?

Yes, you can import your contacts and companies via CSV from Settings > Import/Export.

Does Joinways work on mobile?

Yes, Joinways is a responsive web application that works perfectly on mobile and tablet.

Quotes and invoicing

Are electronic signatures legal?

Yes, our electronic signatures comply with eIDAS regulation and have the same legal value as a handwritten signature.

Can I customize my quotes?

Yes, you can add your logo, customize colors and modify texts.

How does invoice numbering work?

Invoices are automatically numbered according to your configuration, never with gaps in the sequence.

Integrations

Which emails are supported?

Gmail and Outlook (Microsoft 365 and Outlook.com).

Can I connect multiple email accounts?

Yes, you can connect multiple email accounts to centralize all your requests.

Does Instagram work with a personal account?

No, you need an Instagram Business or Creator account linked to a Facebook page.

Security

Is my data secure?

Yes, all data is encrypted and hosted in Europe (France/Germany) in compliance with GDPR.

Can I export my data?

Yes, you can export all your data at any time from settings.

What is the difference between Basic and Pro?

The Basic plan includes Leads, events, venues, CRM, and reports. The Pro plan adds quotes, e-signatures (30 per venue per month), public event links, embeddable lead forms, and custom reports. See our Plans and pricing article for full details.