Event emails

Event emails in Joinways

Where to see an event's emails

• Open the event page and go to the Emails tab.
• You’ll see all conversations/messages linked to that event (usually newest first).
• Click any email to view its full content and attachments.

Path: Events > [select event] > Emails tab

How an email gets linked to an event

1. From the Inbox (Leads)

• When processing a request and you click Create an event, the original message is automatically linked to the new event.
• If you choose Link to an existing event, that message is attached to the event you select.

2. From the event page

• If you send an email from Joinways (via Send email or composing from the Emails tab):
• The sent email is recorded in the event’s Emails tab.
• Any replies in the same thread are also shown there.

3. Incoming emails

• Emails received on connected channels (Gmail, Outlook, etc.) that belong to the same contact or thread are grouped under the event once a link exists (created from the Inbox or manually linked).

Good to know

• Linked emails stay visible in the Inbox (Leads); linking them to an event does not remove them from Inbox history.
• To reply from the event, use the Send email button in the Emails tab. Your reply is added to the same thread and visible in that tab.

FAQ

Can I unlink an email from an event?

Depending on your configuration, you may be able to remove the link from message settings or via support. In most setups, links are effectively permanent to preserve traceability.

Do emails sent from my personal Gmail/Outlook appear?

Only emails that go through Joinways (connected channels or emails sent from the app) are recorded. Messages sent directly from your personal mailbox without passing through Joinways are not shown in the Emails tab, unless a two-way sync integration is enabled.