Embed an inquiry form on your website

Add a Joinways form to your website: every inquiry lands straight in the Inbox, already structured.

Your website is one of your most valuable inquiry sources: an interested visitor is already halfway to booking. The Joinways embeddable form turns that intent into an actionable inquiry. It captures your visitors' details and needs, then sends them straight to the Inbox, structured and ready to handle — no copy-paste, no lost email, no re-keying.

This article walks you through the whole flow: generating the form code from your settings, embedding it on the page of your choice, and understanding what happens once a visitor fills it in. The goal is simple: every inquiry from your site lands automatically in the right place, complete enough for you to reply fast.

Prerequisites

Before you start, make sure you have the following in place. They ensure the form can be generated, pasted, and that inquiries actually reach your workspace.

An active Joinways account with access to your workspace Settings.
A website where you can edit a page and paste code (or the help of whoever manages it).
A relevant destination page, ideally a "Request a quote" or "Contact" page.
A few minutes to decide which fields to ask your visitors for.

What you'll learn

Generate the form code from Settings then Integrations.
Customize the fields shown to the visitor (date, PAX, event type).
Embed the code on the desired page of your website.
Receive each inquiry structured in the Inbox and convert it to an event.

Set up the form

Setup takes four steps: open the integration settings, configure the form, copy its code, then paste it on your site. Follow the order below — each step describes what you see on screen.

Go to Settings then Integrations. This is the section that gathers the connections between Joinways and your external tools, including your website.
Open Inquiry form. This is where you decide the look and content of the form that will be visible on your site.
Customize the fields: event date, PAX (number of attendees) and event type. Turn on the ones that are useful to you and match what you want to know at first contact.
Copy the provided embed code. Joinways generates a ready-to-use block of code matching your configuration: a single click copies it.
Paste it on the desired page of your website. Open your site editor, go to the relevant page, and paste the code where you want the form to appear.
Publish the page and test it: open it as a visitor would, fill in the form, and check that the inquiry shows up in your Inbox.

Field reference

The form is built around a few customizable fields. Here is what each one means and how to use it.

Visitor details

The details capture who is contacting you. They are what lets you call or email the prospect back; without them, the inquiry stays anonymous and unusable.

Date

The desired event date. This is the most structuring piece of information: it lets you check your availability immediately and prioritize inquiries.

PAX

The expected number of attendees. It drives the choice of space, the capacity and the quote. Asking for it early saves you back-and-forth.

Event type

The nature of the event (wedding, seminar, birthday, etc.). It guides your proposal and helps you qualify the inquiry the moment it arrives.

How it works

Once the code is pasted, the form appears on your page like any other site element. When a visitor fills it in and submits it, their answers are sent to Joinways.

Each submission creates a structured inquiry in the Inbox. The fields filled in by the visitor are placed where they belong: the date, the PAX count and the event type are directly readable, with no need to copy them out of an email.

You then handle it like any incoming inquiry: you qualify it, you reply, and you convert it to an event to start the sales follow-up.

If you have linked the form to an automatic follow-up, the visitor receives a first reply without delay, even outside your business hours.

Edge cases

Multiple pages: you can paste the same code on several pages of your site (home page, pricing page, contact page). Every submission lands in the same Inbox.

Editing after publishing: if you change the fields in Settings, remember to copy the updated code where relevant and re-paste it on your site so it reflects the new configuration.

Mobile display: the form is designed to display correctly on all screens, so you have nothing specific to plan for visitors on a phone.

💡 Tip: ask for the minimum fields to maximize completion rate; the AI and your follow-ups will do the rest. A short but completed inquiry beats a long, abandoned form.

Best practices

Place the form on a visible "Request a quote" page, reachable from your main menu.
Limit required fields: every field you don't ask for raises the chance the visitor finishes.
Link it to an automatic follow-up to reply fast and never leave an inquiry without acknowledgment.
Test the full path after each change, from submission to arrival in the Inbox.

Troubleshooting

The form doesn't appear on my page

Cause: the code wasn't pasted in the right place, or the page wasn't published. Solution: reopen your site editor, check that the embed code is present on the page, then republish it.

Inquiries don't reach the Inbox

Cause: the pasted code is outdated or incomplete. Solution: go back to Settings then Integrations, copy the provided embed code again and replace the old one on your page, then run a test submission.

Visitors abandon the form

Cause: too many required fields. Solution: go back to Inquiry form and trim the fields to the strict minimum; the AI and your follow-ups will fill in the missing information.

Real-world example

A visitor fills the form on a Sunday evening. They enter their date, the PAX count and the event type, then submit the inquiry. It lands in the Inbox, already structured, and an automatic follow-up goes out right after: by Monday morning the client already has an answer and you discover a qualified inquiry ready to be converted to an event.

Another example

You add the same code to your pricing page and your contact page. Within a week, several inquiries land in the Inbox from both pages, all with date and PAX filled in. You handle each one without re-keying and convert the ripest into events, while keeping a single view of everything.

FAQ

Is the form mobile-friendly?

Yes, it is designed to display correctly on all screens, including phones and tablets.

Where is the form code generated?

In Settings then Integrations, by opening Inquiry form. The embed code is provided there, ready to copy.

Which fields can I customize?

You can customize fields such as the date, PAX and event type, so you only ask for what is useful to you.

Where do submitted inquiries arrive?

Each submission creates a structured inquiry in the Inbox, which you process then convert to an event.

Do I have to copy-paste the information received?

No. That is the whole point of the form: inquiries arrive already structured, with no copy-paste or re-keying.

Can I reply to visitors automatically?

Yes, by linking the form to an automatic follow-up: the visitor then receives a first reply right after submitting.

How many fields should I ask for?

The useful minimum. The shorter the form, the higher the completion rate; the AI and your follow-ups then fill in what's missing.