Connect Outlook

Connect Outlook

Connecting your Outlook account (Microsoft 365 / Outlook.com) to Joinways works exactly like Gmail: incoming emails create leads, and you can reply directly from Joinways.

Why connect Outlook

• Incoming emails automatically create leads in Joinways.
• AI extracts key information (contact, date, event type, budget).
• You can reply directly from Joinways.
• Email history is linked to each event.

How to connect

1. Go to Settings > Email Connections.
2. Click Connect Outlook.
3. Authorize Joinways via the Microsoft sign-in window.
4. Select the account to connect.
5. Connection is confirmed.

💡 Your Outlook account is now connected. New emails will start appearing as leads in the Leads section within a few minutes.

💡 The connection uses OAuth2. Your Outlook credentials are never stored by Joinways. You can revoke access at any time from your Microsoft account.

What happens next

New emails received on your Outlook address create leads in the Leads section. Replies sent from Joinways are sent from your Outlook address, maintaining consistency for your clients.

⚠️ Only emails received after connecting appear in Joinways. Old emails are not imported.

Disconnect

Go to Settings > Email Connections and click Disconnect next to the Outlook account. Previously created leads remain in Joinways.

Troubleshooting

Outlook connection fails with a Microsoft error?

Some Microsoft 365 organizations restrict third-party apps by default. Ask your IT admin to authorize Joinways in the Azure AD admin center (Enterprise Applications > Admin Consent).

I can't send emails from Joinways after connecting?

Check that you granted send permissions during the OAuth connection. If the issue persists, disconnect the account and reconnect it, making sure to accept all requested permissions.

Best practices

Use a dedicated professional email address for your Joinways connection. This keeps event communication organized and separate from personal correspondence.

💡 If your organization uses Microsoft 365, ask your admin to pre-approve Joinways in the app catalog for a smoother connection experience.

FAQ

Can I connect Gmail and Outlook at the same time?

Yes, you can connect both. All leads are centralized in the Leads section, regardless of source.

Do my team's emails come in too?

The personal connection only covers your inbox. For a team address, configure it in Settings > Integrations > Sources.

Are my credentials stored?

No, Joinways uses OAuth2. Your credentials never pass through our servers.

See also

• Connect Gmail
• Understanding Leads
• Email connections (Gmail / Outlook)